Privacy, terms, cookies, and POPIA.

Privacy notice.

RIA (Pty) Ltd (‘RIA’, ‘we’, ‘us’) takes the protection of your personal information seriously. This notice describes what we collect, why we collect it, and what we do with it.

What we collect

When you contact us through this website, you may share with us your name, email address, phone number, and the contents of any message you send us. If you book a meeting through our scheduling service, your name, email address, and any preferences you specify are also collected. If you make a payment for a service or course, payment is processed by our payment provider and we receive a record of the transaction with your name and contact details. Standard server logs may record your IP address, browser type, and the pages you visit.

Why we collect it

To respond to your enquiry, to schedule and conduct work with you, to deliver any services you have engaged us for, to issue invoices and receipts, to comply with our legal obligations including tax and company reporting, and to keep records of our professional dealings as required by law.

Who else handles your information

We use third-party services to operate this site and run our practice. Each of these holds your data under their own privacy terms:

• Formspree — contact form delivery (when you submit the form on the Contact page)
• Calendly — scheduling, when you book a meeting
• Paystack — payment processing, when you purchase a service
• Google Workspace — email and document storage
• Afrihost — domain registration and website hosting

How long we keep it

Enquiry correspondence is retained for as long as it is relevant to our professional dealings or for as long as required by law, whichever is longer. Invoicing and tax records are retained for the periods required by South African law, typically five years. You can ask us to delete personal information held about you at any time, except where retention is legally required.

Your rights

Under the Protection of Personal Information Act, 2013 (‘POPIA’), you have the right to access the personal information we hold about you, to correct it if it is inaccurate, to ask us to delete it, to object to processing in certain circumstances, and to complain to the Information Regulator. To exercise any of these rights, write to hello@riadigital.co.za.

Terms of use.

By using this website, you agree to the following.

Purpose of the site

This website is the public presence of RIA (Pty) Ltd. Its content is for general information about the practice and to facilitate contact, scheduling, and the purchase of services we offer. Content on the site is not legal, financial, medical, or other professional advice. Specific advice should be sought from a suitably qualified professional for your circumstances.

Engagements

Nothing on this website constitutes an offer of services or a binding professional relationship. Any engagement between RIA and a client is established only through a written agreement signed by both parties, or through the explicit acceptance of a written proposal or quotation.

Intellectual property

The text, design, photographs, illustrations, logos, and other material on this website are the property of RIA (Pty) Ltd or its licensors and may not be reproduced, distributed, or used in any form without prior written permission, except for personal, non-commercial use.

External links

This website contains links to external sites, including publishers, partner organisations, and platform providers. RIA does not control these sites and is not responsible for their content or their privacy practices.

Limitation of liability

The website is provided ‘as is’. To the extent permitted by South African law, RIA does not warrant that the site will be uninterrupted, error-free, or free of malicious code, and accepts no liability for any loss arising from the use of, or inability to use, the site or its content.

Governing law

These terms are governed by the law of the Republic of South Africa. Any dispute arising from them falls within the jurisdiction of South African courts.

Cookie notice.

This website itself sets no cookies of its own. We do not run analytics on the site, we do not track visitors, and we do not display advertising. We do not maintain a marketing list or build profiles of visitors.

Third-party services embedded on the site may set their own cookies and use their own analytics when you interact with them. These are:

• Calendly — sets cookies when you use the scheduling widget, to handle the booking session
• Formspree — may set a session cookie during the form submission process
• Paystack — sets cookies during a payment session
• Google Fonts — serves the Work Sans and Archivo Black typefaces; loading the fonts shares standard web request information (IP address, browser) with Google for the duration of that request

Each of these providers operates under its own privacy and cookie terms, which you can read on their respective sites. If you would prefer not to have these cookies set, you can block them through your browser settings or decline to use the relevant feature.

POPIA information.

RIA (Pty) Ltd is a responsible party under the Protection of Personal Information Act, 2013.

Information Officer

The Information Officer for RIA (Pty) Ltd is the Managing Director, Martina Della Togna. The Information Officer is contactable at hello@riadigital.co.za.

Lawful basis for processing

We process personal information on the basis of your consent (when you submit a form or make a booking), in performance of a contract or to take steps at your request before entering into a contract (when you engage us professionally), to comply with a legal obligation (tax, company law, professional record-keeping), or in the legitimate interests of operating a small professional practice.

Cross-border data transfers

The third-party services listed under Privacy and Cookies are based outside South Africa. By using the relevant features of this site, you understand that some of your personal information may be transferred to and processed in those jurisdictions, which provide privacy protections substantially similar to South Africa’s POPIA framework.

Complaints

If you are unhappy with how we have handled your personal information and we cannot resolve the issue between us, you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

Contact and complaints.

For any question, request, or complaint about these policies, or to exercise any right under POPIA:

We will respond to all reasonable enquiries within thirty days.